Product & Community Manager
(Internet Marketing Experience Preferred)
Location: Work from anywhere-Remote/Telecommuting/Virtual Office

Build Grow Scale is looking for a Product & Community Manager that will be responsible for engaging with the community, member retention, managing & assisting with product development, assisting with product roll out/delivery and enhancing the members’ overall experience.The ideal candidate would be someone who lives and breathes social video, can think of creative ways to improve a video as well as upload, optimize for seo, and research new untapped opportunities.

This position will coordinate across multiple departments and strategize directly with In-house video team, operations staff, Technology Departments, outside vendors and reports directly to the Operations Manager.
Here's What You'll Do:
  • Boost online membership, retention, and ensure a vibrant level of member activity and participation.
  • Assist with creation and conception of community strategy, planning, testing and rolling out future products or offerings.
  • Digital-savvy communicator; Excellent verbal and written communication skills are required.
  • Ability to interact professionally with a diverse group of staff, managers and subject matter
  • Review and moderate community conversations; Engage with the community to respond to members’ posts and questions, foster a positive community environment and add value to the members’ experience
  • Problem solve technical issues for members by troubleshooting and investigating the problem, prioritizing and escalating bugs to programming department and ensuring bug resolution.
  • Updating, uploading, editing, and managing the BGS Members Area (wordpress, infusionsoft, memberium)
  • Creating supplemental content, training videos, how-to's and FAQ style content for members.
  • Natural advocate for the customer, cares deeply about the customer experience and wants to continually enhance it
  • Works effectively in a team, maintains a positive rapport with team, management, and partners
  • Other duties as assigned which support the overall mission of Build Grow Scale such as assisting in the planning of webinars, workshops, annual events, campaigns, etc.

Important Note About The "Manager" Title

This is still a DO'ER position. You will be expected to get your hands dirty, do mundane tasks and generally just get things done.

If you think that because the title says "manager", that you will only have to give orders and "manage" things from the back, then this is not the right job for you, nor will BGS be an enjoyable environment for you. Our managers are leaders and leaders lead by doing.
What You Will Bring:
  • 2+ years project coordination/management experience
  • Demonstrated ability to produce community management guidelines and documentation, strong knowledge of web usability and online marketing principles
  • Proven track record of meeting or exceeding objectives & goals
  • Excellent communication skills, both verbal and written
  • Flexible and able to adapt to shifting priorities with grace.
  • Sickening organizational skills – If you color-code your closet, and balance your checkbook, we want to talk to you!
  • Strong attention to detail and commitment to quality and accuracy
  • Hawk-eye attention to detail, curiosity and the ability to flourish in a dynamic, high-growth environment
  • Be a Self Starter and Able to prioritize with little supervision.
  • Highly organized and detail oriented
  • Experience/proficiency with programs like Wordpress, Infusionsoft, Trello, Drop Box, Autoresponders, ClickFunnels, Excel, Google Drive and other related online marketing tools.
What We Offer:
  • Full time position with competitive wages
  • Flexible vacation policy
  • An excellent position in a high growth company
  • Ability for you to make decisions, create change, and help grow a company – while growing your self
  • Working from home perks like – no dress code, laid back work environment, lots of fun!
Start Up Culture
Can You Answer 'Yes' To All These Questions?
  • You prefer working in a ever changing entrepreneurial start-up, with room to grow, as opposed to a traditional large business/corporate Dilbert cube-farm.
  • You want to work in a company where your hustle and grit to take on responsibilities and problem solve, not only gets the job done, but makes an impact
  • You are excited about being in charge of a video communications channel that helps to empower people to build businesses that create jobs, boost economies, and transform lives.
  • You don't take things personally, have feelings hurt easily or get offended at all. You stay objective and likes to always use logic to make decisions.
  • You are ready to take ownership on day one, participate in strategy conversations, and roll up your sleeves to get the job done.
  • You are cool and relaxed, but always pushing to get things done. It's important that you like to take responsibility, and your main focus is always delivering results.
Does This Sound Good?
We think it’s a pretty sweet opportunity! If you are psyched because you see this as a good fit and are still reading this page, then please apply now.

To Apply, please send your resume with salary history and contact information to:

Please also include a personalized cover letter indicating:
  •  You have read the requirements
  •  Answered “Yes” to all the start-up culture questions
  •   Why you believe you should be considered for this position.
In the subject of your cover letter, include your answer to the question, “if you were to perform in the circus, what would you do?” Wait, what? This sounds silly, but we’re making sure you’ve read our ad entirely before applying. If you fail to include your answer to this fun question, it will result in your email being lost in the recycle bin. 

Good luck and we look forward to hearing from you!

About Build Grow Scale
Build Grow Scale, is an industry leader in Untrapping Entrepreneurs and Training Teams for success in online marketing and Ecommerce.

BGS is a fun, fast paced environment of like-minded professionals looking to make a difference in the world. We collaborate. We laugh. We work hard every day.   

It is our goal at Build Grow Scale to provide our customers with the software, systems, and training they need to build successful and long lasting ecommerce businesses. We are helping to change the world, one entrepreneur at a time.

Discover A Bit About Our Founder And How BGS Operates.
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